Kohsh follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
DOMESTIC CUSTOMERS
EXCHANGE BY DOMESTIC CUSTOMER
- Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at orders@kohsh.in within 24 Hours from the date of delivery the parcel or can book a request on the website .If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes.in this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.
- Return : We humbly don’t take returns on items sold once.
- Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
When Exchange is not accepted?
- Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
- Exchange are not accepted if Customer does not like the material or colour of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order.
- Validity of Credit voucher issued for exchange will be of 90 days.
CANCELLATIONS BY INDIAN CUSTOMER
- If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at orders@kohsh.in. Such refund will be initiated after deducting the payment gateway charges (2.5%).
- Prepaid orders cannot be refunded. We offer to provide store credits valid for 45 days on prepaid order cancellations.
INTERNATIONAL CUSTOMERS
- If your product arrives damaged or you receive the wrong product, you should email us at orders@kohsh.in along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
- All Custom Duties levied on the products will be borne by the customer.
- For Size Exchanges, reverse pickup facility are not available for international shipments
- Any other questions or clarifications, please contact us at orders@kohsh.in
CANCELLATIONS BY INTERNATIONAL CUSTOMER
- If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at orders@kohsh.in
- If you cancel your order within 24 hours, we will refund the amount to the card used for making the payment. Such refund will be initiated after deducting the payment gateway charges (2.5%)