Shipping Costs:
- For all orders within India, shipping is entirely free.
- For international orders from outside India:
- Orders under INR 40,000 (approximately USD 540) will incur a shipping charge of INR 3500 per kg (approximately USD 42).
- Orders exceeding INR 40,000 are eligible for free shipping.
Estimated Delivery Times:
- Please refer to the product page for estimated shipping and delivery timelines for both domestic and international orders.
- Typically, domestic orders take about 7-12 days from the date of shipping to reach you, while international orders may take 12-15 days.
- If you have multiple items in your order, please be aware that they may arrive in separate shipments.
- Please note that delivery times are approximate, and unforeseen delays beyond our control may occur. We will keep you informed of any such delays.
Delayed Order Dispatch: If your order has not reached you by the expected delivery date, please contact us at (+91) 82333 34523 or email us at hello@kohsh.in, and our team will work diligently to resolve the issue.
Order Tracking:
- For orders within India, you will receive an email with tracking details once your order has been dispatched from our warehouse.
- You can track your package's status 24 hours after it leaves our warehouse.
Prepaid Express Shipping:
- Prepaid express shipping orders typically take up to 3 business days.
- Our customer service is available for assistance between 12 PM and 6 PM.
International Customs & Duties:
- International customers are responsible for any customs and duties associated with their orders. We cannot estimate or control these charges.
- Please be aware that we cannot determine in advance whether customs duties will apply to your specific order.
Self-Collection at Kohsh:
- If you prefer self-collection, please email us at hello@kohsh.com with your order number upon order confirmation.
- Orders must be collected within 2 working days of receiving the confirmation email.
- Self-collection is available one day after the order is placed.
Cancellation Policy:
- Prepaid orders cannot be canceled.
- Customers agree to abide by Kohsh's decision regarding cancellations.
Cancellation by Kohsh:
- Kohsh reserves the right to refuse or cancel any order for various reasons, including limitations on product quantities, pricing errors, or fraud prevention.
- If your order is canceled after payment, the amount will be refunded to your card.
- Customers agree not to dispute Kohsh's decision on cancellations.
Courier and Delivery:
- Delivery typically takes 7-12 business days, excluding payment verification and administrative processes.
- Orders are shipped within 48 hours after payment verification, excluding weekends and public holidays.
- Delivery is trackable and insured.
- A signature is required at the delivery address, and up to 2 redelivery attempts will be made if no one is available to receive the package.
- Once your order is shipped, you will receive a message with the courier company's name and tracking number. It's your responsibility to follow up with the courier for delivery status.
Mailing Hours:
- Orders are processed and packed during our operational hours: Monday to Friday, 10:30 AM to 6:30 PM (excluding public holidays).