Shipping information

 

Shipping Costs:

  • For all orders within India, shipping is entirely free.
  • For international orders from outside India:
    • Orders under INR 40,000 (approximately USD 540) will incur a shipping charge of INR 3500 per kg (approximately USD 42).
    • Orders exceeding INR 40,000 are eligible for free shipping.

Estimated Delivery Times:

  • Please refer to the product page for estimated shipping and delivery timelines for both domestic and international orders.
  • Typically, domestic orders take about 7-12 days from the date of shipping to reach you, while international orders may take 12-15 days.
  • If you have multiple items in your order, please be aware that they may arrive in separate shipments.
  • Please note that delivery times are approximate, and unforeseen delays beyond our control may occur. We will keep you informed of any such delays.

Delayed Order Dispatch: If your order has not reached you by the expected delivery date, please contact us at (+91) 82333 34523  or email us at hello@kohsh.in, and our team will work diligently to resolve the issue.

Order Tracking:

  • For orders within India, you will receive an email with tracking details once your order has been dispatched from our warehouse.
  • You can track your package's status 24 hours after it leaves our warehouse.

Prepaid Express Shipping:

  • Prepaid express shipping orders typically take up to 3 business days.
  • Our customer service is available for assistance between 12 PM and 6 PM.

International Customs & Duties:

  • International customers are responsible for any customs and duties associated with their orders. We cannot estimate or control these charges.
  • Please be aware that we cannot determine in advance whether customs duties will apply to your specific order.

Self-Collection at Kohsh:

  • If you prefer self-collection, please email us at hello@kohsh.com with your order number upon order confirmation.
  • Orders must be collected within 2 working days of receiving the confirmation email.
  • Self-collection is available one day after the order is placed.

Cancellation Policy:

  • Prepaid orders cannot be canceled.
  • Customers agree to abide by Kohsh's decision regarding cancellations.

Cancellation by Kohsh:

  • Kohsh reserves the right to refuse or cancel any order for various reasons, including limitations on product quantities, pricing errors, or fraud prevention.
  • If your order is canceled after payment, the amount will be refunded to your card.
  • Customers agree not to dispute Kohsh's decision on cancellations.

Courier and Delivery:

  • Delivery typically takes 7-12 business days, excluding payment verification and administrative processes.
  • Orders are shipped within 48 hours after payment verification, excluding weekends and public holidays.
  • Delivery is trackable and insured.
  • A signature is required at the delivery address, and up to 2 redelivery attempts will be made if no one is available to receive the package.
  • Once your order is shipped, you will receive a message with the courier company's name and tracking number. It's your responsibility to follow up with the courier for delivery status.

Mailing Hours:

  • Orders are processed and packed during our operational hours: Monday to Friday, 10:30 AM to 6:30 PM (excluding public holidays).